GOODS

1. AdiDesignFurniture, through the Store, presents the marked Goods with the unit price of each of them.
2. The Seller stipulates that all dimensions of upholstered furniture indicated on the website of the Online Store, are given in centimeters, with a tolerance of up to +/- 5cm, depending on the selection of the type of upholstery by the Buyer.
3. Each Good presented for sale within the Store which is the property of AdiDesignFurniture, is brand new, free of physical and legal defects, and approved for marketing.
4. The Goods presented in the photographs in the Store are examples of the Goods of generic identity and are presented as close as possible to their actual appearance. The photographs reflect as accurately as possible the colors and appearance of the Goods. Due to individual settings or parameters of the user’s monitor, there may be slight differences between the photo and the actual color of the Goods.

COMPLAINT

1. The Seller is held responsible to the Buyer for physical and legal defects of the sold goods under the rules set forth in the provisions of the Civil Code, in particular Articles 556 and 5561 – 5563 of the Civil Code.
2. If the goods sold through the Store have defects, the Buyer has the right to file a complaint to the Seller. Defects resulting from the improper use of the goods by the Buyer are not subject to complaint.
3. The buyer may file a complaint:

1. a) by sending the claim to the Seller’s e-mail address: design1000@gmail.com,
2. b) in person at the Seller’s company at the following address: Jutrków 36, 98-400 Wieruszów, Lodz voivodeship,
3. c) by mail to the Seller’s mailing address: Jutrków 36, 98-400 Wieruszów, Lodz voivodeship.

1. The condition for the consideration of a complaint is that the Buyer proves that the Transaction was concluded. The complaint should contain: the Buyer’s data (name, surname, address which allows contact with the Buyer), indication of the Goods complained about and the date of their receipt, and description of the reported objections. If the data provided in the complaint are insufficient or require supplementation, the Seller, before recognizing the complaint, will ask the Buyer to supplement the complaint in the indicated area. Attaching a copy of the receipt or invoice to the complaint will greatly facilitate its recognition.
2. In order to facilitate the complaint procedure, the Buyer executing warranty rights is obliged to deliver the defective Goods to AdiDesignFurniture at the latter’s expense (subject to further provisions of this paragraph) to the address specified above. The exercise of warranty rights justifying the charging of AdiDesignFurniture with the cost of Goods delivery takes place only if the Buyer’s complaint is well-founded. If the complaint is deemed unjustified, the Buyer shall be charged with the costs of delivering the Goods.
3. The term for recognition of a complaint is 14 days from the date of its receipt by the Seller in its correct form. The response to the complaint is sent by mail to the address provided by the Buyer, or, if an e-mail address is provided as the mailing address, via e-mail.
4. If the Buyer, who is a Consumer, demanded replacement of the goods with new ones or removal of the defect in the goods, or made a statement on reduction of the price, specifying the amount by which the price is to be reduced and the Seller did not respond to this demand within 14 days, it is considered that the Seller recognized the demand as justified.
5. If the goods purchased through the Store have a defect, the Buyer may use the powers provided in the regulations of the Civil Code on warranty for defects, contained in the Articles 556 – 576 of the Civil Code. The Seller shall be liable under the warranty for a physical defect in the goods if the defect is found within two years from the date of delivery of the goods to the Buyer.
6. If the Seller has accepted the Buyer’s complaint, and the goods are to be repaired or replaced with new ones, the goods should be packed, if possible, with all the accessories that the Buyer received at the time of purchase. Once the goods are packed, the Seller should be notified so that he can arrange for a courier to pick up the goods from the Buyer.
7. The Buyer’s claim for removal of the defect or replacement of the item is subject to a one-year limitation period from the date of discovery of the defect. If the Buyer is a Consumer, the statute of limitations cannot end before the expiration period of two years from the date of delivery of the goods to the Buyer.
8. The Seller is not responsible for any damage caused by mistakes made by the Buyer upon placing the order, as well as for unjustified refusal to collect the goods. In such a situation, the re-shipment costs of the goods shall be borne by the Buyer.
9. The Seller informs that the Buyer, being a Consumer, has the right to apply to the municipal (county) consumer ombudsman for assistance in dealing with the Buyer’s complaint.

When receiving the goods, please check whether the shipment or its packaging has no visible damage. If you find any, please make a complaint protocol in the presence of the courier. This will greatly facilitate the subsequent investigation of claims by the Seller from the courier company.

WITHDRAWAL FROM THE AGREEMENT

1.  Each of the Goods presented on the Site is produced upon individual order. In accordance with Article 38(3) of the Act of May 30, 2014 on consumer rights, the right of withdrawal from a contract concluded remotely does not apply to the Consumer in respect to contracts in which the subject of the service is a non-prefabricated item, manufactured to the Consumer’s specifications or serving to meet their individualized needs.