TERMS OF WARRANTY

WARRANTY 

1. All goods sold through the Store are covered with a 24-month quality guarantee from the Seller. The warranty period is calculated from the issue date of the item to the Buyer.
2. The Seller is obliged to repair the goods or replace the goods with a new one within 21 working days from the day the Buyer reports the defect.
3.   To help identify the damage, it is recommended to take a photo from different perspectives and send it to the e-mail address of the Seller: eco.design1000@gmail.com.
4. If repair or replacement is not possible, the Seller will refund the cost of the damage.
5. The report of a physical defect in the goods under the warranty must be made within 14 days from the discovery of the defect. The claim should be made by e-mail, in writing to the correspondence address of the Seller, indicated in the introduction to these Terms and Conditions, or in person at the address of the Seller. The submission should include the Buyer’s data (name, surname, address, contact number), proof of purchase of the goods from the Seller, a description of the reported concerns and an indication that the Buyer is making a warranty claim.
6. The provision of a warranty by the Seller for the goods in no way excludes, limits or suspends the Buyer’s rights under the warranty provisions for defects of the item sold.
7. Liability under the warranty covers only defects caused by reasons inherent in the goods sold.

WITHDRAWAL FROM THE AGREEMENT

1. Each of the Goods presented on the Site is produced upon individual order. In accordance with Article 38(3) of the Act of May 30, 2014 on consumer rights, the right of withdrawal from a contract concluded remotely does not apply to the Consumer in respect to contracts in which the subject of the service is a non-prefabricated item, manufactured to the Consumer’s specifications or serving to meet their individualized needs.